Cancellation and Refund Policy

Subscription cancellation, Account deletion, a statutory withdrawal request, and a refund request are not the same action. Users must not assume that performing one automatically completes the others. Gateway may process those actions on different legal, commercial, and operational timelines.

Subscriptions renew automatically unless canceled before the next renewal date. Unless mandatory law requires otherwise, cancellation stops future renewals and does not automatically refund the current paid period. Where Gateway's billing flow supports end-of-term cancellation, paid access may continue until the end of the then-current paid term even after cancellation is scheduled.

Account deletion is a separate lifecycle action. A free account may be locked and later purged on a relatively short timeline, while a paid account may be scheduled for deletion at the end of the current paid term. Gateway may block, delay, or narrow deletion where the Account has debt, disputes, refund review, sanctions review, fraud flags, unresolved billing state, legal hold requirements, or security investigation requirements.

If local consumer law grants a withdrawal right for digital services or digital content, that right applies only to the extent it has not been validly reduced or lost under applicable law. If you expressly request that Gateway begin performance immediately, start hosted access immediately, activate Credits immediately, or deliver digital functionality before the statutory withdrawal period expires, and you acknowledge the associated legal consequences, your withdrawal right may be reduced, exhausted, or lost once performance begins or value is consumed, to the fullest extent permitted by law.

Gateway does not waive mandatory consumer rights and does not state that no withdrawal rights exist in every jurisdiction. However, Gateway will enforce all lawful limitations on withdrawal for immediately activated digital performance, consumed value, or other legally recognized exceptions.

Credits, top-ups, allowances, and similar usage balances are not cash, are not bank balances, and are not automatically refundable. Purchased Credits may expire according to Gateway's commercial rules. Promotional, courtesy, trial, or bonus Credits may expire sooner and may be revoked or reduced at any time.

Gateway generally treats used, partially used, reserved, blocked, reversed, or otherwise materially consumed Credits as non-refundable except where mandatory law requires otherwise. Gateway may offset refunded value, chargebacks, or payment reversals against Credits or other account balances where lawful.

Refunds are not guaranteed and are reviewed case by case under applicable law, payment status, account conduct, consumed value, risk posture, and the facts of the request. Gateway is not obliged to issue a refund merely because a user changed their mind, disliked an Output, failed to cancel before renewal, deleted an Account, or experienced one or more failed generations in a system that is explicitly provider-dependent and best-effort.

• Gateway may consider refunds for duplicate charges, clear billing errors, confirmed unauthorized transactions, or technical failures that prevented paid access from being reasonably delivered at all.
• Gateway will generally reject refunds where a subscription period substantially ran, Credits were materially consumed, Outputs were delivered, or the account shows policy abuse, chargeback history, sanctions concerns, or fraud indicators.
• Gateway may issue partial, full, conditional, or non-monetary remedies only where Gateway decides that such treatment is commercially or legally appropriate.

Gateway uses third-party provider-backed workflows and therefore does not promise that every generation request will succeed or that every Output will meet user expectations. A failed, delayed, moderated, incomplete, low-quality, blocked, or provider-rejected generation does not automatically create a refund right. Gateway may choose to retry, replace, credit back, partially restore, or deny relief depending on the actual failure mode, billing state, abuse posture, and whether value was materially consumed.

If a user initiates a chargeback or payment dispute, Gateway may suspend the Account, freeze Credits, preserve evidence, deny deletion, deny restoration, or require manual resolution before any further billing, access, or deletion action occurs. Gateway may also contest the dispute and provide evidence to the payment processor. Accounts with repeated disputes, contradictory refund requests, or abuse signals may be permanently restricted.

Where Gateway chooses to review a refund or withdrawal-related request, the request must be submitted through Gateway support using sufficient information to identify the Account, transaction, invoice, payment timing, and factual basis for the request. Gateway may require identity verification, transaction references, fraud evidence, or clarification before reviewing the request.

If Gateway approves a refund, the time required for funds to appear depends on the payment processor, payment method, bank, card network, and applicable payment rail. Gateway does not control bank-side posting times, pending-state behavior, or card network reversals.

Gateway may update this policy from time to time to reflect legal requirements, Stripe or processor requirements, commercial changes, provider-risk posture, or product changes. The current published version controls from its effective date.

Gateway Creative LLC

1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States

Support: info@gateway-creative.com

Billing: info@gateway-creative.com